We ship to most major international destinations using FedEx and across the UK using DPD. Items leave our studio in Winchester, Hampshire, UK within 3 to 5 business days of an order being received. If you live in a place that couriers typically do not service and are concerned about our ability to deliver to you please email us at email@example.com and we will find a solution.
Shipping to you is free of charge, however Inigo Scout is not responsible for any duties, taxes or brokerage charges that may be incurred when the package is imported into your country*.
Returns shipping is at your own cost. See below for more detail.
Any additional shipping costs, customs fees and taxes incurred for rejected or returned to shipper packages will be the responsibility of the customer.
*Duties, Taxes or Brokerage charges
All quoted prices include 20% VAT. For any products delivered outside of the EU the 20% VAT will automatically be removed when you reach the point of payment; however you will be responsible for paying any Customs duty / Excise duty and/or import VAT that may arise at the delivery destination. Please contact your country’s customs to find out how much these costs might be.
Returns & Exchanges
We gladly accept returns and exchanges within 14 days of the delivery date. In order to qualify for a return or exchange you must contact us at firstname.lastname@example.org within 7 days of the delivery date so that we can give you specific instructions. We will also provide you with an authorisation number to be included in your shipment.
Shipping fees for returned items are the responsibility of the customer. Please insure the parcel to the value of the item(s) you are returning and use a recorded delivery so that you can track your parcel online.
Items returned must be in original, re-sellable condition and returned in the original packaging. Once the items are back in our possession we will refund your money or ship your exchange.
Returns outside the 14 day from delivery window may be accepted at our discretion.